Jennifer Shehane reflects on her experience attending the Write the Docs + Open Help event in Cincinnati, where documentation contributors gathered to share insights and learn from each other. As the main contributor to Cypress' documentation, she sought to improve its quality, encourage contributions, and address challenges like the build process for contributors. She realized the importance of understanding contributors' motivations, which often relate to their career goals, and the need to simplify processes for new contributors. The event highlighted the limitations of Markdown for documentation and emphasized the value of analytics to understand user interactions, such as which pages are popular and why others lack traffic. Additionally, automation was discussed as a means to enhance documentation maintenance, with Cypress already employing automated tests and considering further automation improvements. Overall, the event inspired her to prioritize documentation and leverage community insights for ongoing enhancement.