CrowdStrike's OverWatch Elite service plays a crucial role in enhancing cybersecurity by providing real-time threat detection and response capabilities, as highlighted in a case involving a healthcare organization. The service's call escalation protocol, a key feature, ensures timely response by quickly alerting customers to potential threats and maintaining continuous communication through dedicated threat response analysts. In a recent incident, OverWatch Elite thwarted a sophisticated intrusion attempt by an adversary using legitimate credentials to gain unauthorized access via Remote Desktop Protocol. The adversary's activities included deploying tools like Mimikatz to harvest credentials and conducting network reconnaissance. Thanks to the tailored guidance and rapid escalation provided by OverWatch Elite, the healthcare organization was able to contain the threat before it caused significant damage. This demonstrates the importance of combining human expertise with advanced security technologies to effectively combat evolving cyber threats around the clock.