Decisiv, an industry leader in Service Relationship Management (SRM) for managing equipment and commercial vehicle repairs, significantly reduced its log management costs and administrative overhead by switching from a self-hosted solution to Humio's cloud-based platform. The transition allowed Decisiv to decrease its server infrastructure and total costs by 37%, cut six-to-ten hours of monthly maintenance, and improve both security and retention time, thanks to Humio's flexible query capabilities and index-free architecture. Humio's ability to integrate seamlessly with existing tools like Filebeat and Instana further streamlined Decisiv's operations, enabling efficient log management and real-time analytics. This strategic shift not only optimized Decisiv's resource allocation but also enhanced their capacity to handle structured and unstructured data, ensuring quicker diagnosis and troubleshooting of issues, thus reducing vehicle dwell time and saving customers time and money.