How Krew Runs 10,000+ Voice AI Evaluations Monthly with Coval (And Turns QA Into Sales Acceleration)

Krew, a company focused on building voice agents for credit servicing, faced significant challenges in ensuring compliance and reliability in one of the most regulated industries. To address these, they partnered with Coval, a platform specialized in voice AI evaluation, which offered rapid implementation and expert guidance, enabling Krew to conduct comprehensive testing in a matter of days instead of months. Coval's infrastructure allowed Krew to effectively manage perceived latency, turn-taking, and compliance metrics, significantly improving their evaluation process. This partnership not only enhanced Krew's testing capabilities but also provided third-party validation that bolstered their enterprise sales by demonstrating reliability and compliance to potential customers. Coval's role in transforming Krew’s QA strategy into a competitive advantage highlights the importance of rigorous, consistent testing in proving the reliability and compliance of voice AI systems in regulated sectors.

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