Part 2 – AI in Action: Enhancing and Not Replacing Jobs

The application aims to empower customer service agents with AI-powered support by leveraging vector search, natural language processing, and machine learning. The application consists of three main models: Ticket, User, and Agent, which are defined using Couchbase ORM and Ruby on Rails. The Ticket model has attributes for query, status, summary, embedding, created_at, and updated_at, while the User model has attributes for whatsapp_number, name, created_at, and updated_at. The Agent model is similar to the User model but without a whatsapp_number attribute. The application also includes a Messages Controller that handles incoming messages from WhatsApp users, creates new tickets and users as needed, and updates ticket status using OpenAI's text embedding API. The application can be run by executing `bin/dev` in the terminal, and it is available for testing on GitHub.

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