How Redpin achieved full-stack observability across a £10 billion international payments platform

Redpin, the company behind Currencies Direct and TorFX, has implemented a comprehensive observability solution in partnership with Coralogix to enhance the reliability and efficiency of its international payments platform. By leveraging OpenTelemetry, Redpin has developed a unified observability architecture that integrates real user monitoring, application layer auto-instrumentation, and infrastructure metrics collection across its vast network of microservices. This setup allows Redpin to maintain a seamless diagnostic path from user interactions to backend services and Kubernetes infrastructure, ensuring quick identification and resolution of issues. The collaboration has led to improved metrics such as reduced mean time to recovery and increased mean time between incidents, with AI-driven tools like CX-AI and Olly aiding in rapid root cause analysis. Through structured incident management and proactive service level objective monitoring, Redpin has cultivated a proactive reliability culture, reinforcing its commitment to secure and efficient cross-border transactions for its global clientele.

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