The article explores the decision-making process between building an in-house observability solution and opting for a SaaS solution like Coralogix. It outlines the steps necessary to create a custom observability stack, including specifying requirements, selecting data collection methods, and implementing user access control, while highlighting the pros of customization versus the cons of time and monetary investment, ongoing maintenance, and data challenges. Conversely, it explains the benefits of a SaaS solution, such as cost savings, faster time to market, and numerous integrations, though with limited customization options. Ultimately, the choice depends on an organization's unique needs, resources, and strategic goals, weighing the flexibility and specificity of a custom build against the efficiency and convenience of a SaaS offering.