Your customers are using AI agents. Is your webhook infrastructure ready?

AI-powered webhook receivers can take unpredictable amounts of time to process events because they may retrieve information, call models and tools, validate results, or coordinate multiple systems before acting. Traditional outbound webhook systems often interpret delayed responses as failures, triggering retries while the original request is still processing and creating duplicate actions, misleading delivery logs, and support issues. Senders therefore need to adapt their infrastructure with more nuanced timeout handling, intelligent retry backoff, stable event identifiers or idempotency keys, and detailed observability that distinguishes unavailable endpoints from slow but active ones. Webhooks remain well suited to asynchronous agent workflows, but reliable delivery increasingly requires a webhook gateway that manages delivery policies, retries, monitoring, and operational reliability across both conventional applications and AI agents; Convoy is presented as one such cloud or self-hosted gateway.

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