How Bloc reduced Support Issues by 90% with Convoy

Bloc is a leading fintech infrastructure company in Africa, known for its robust Banking-as-a-Service platform that processed over $30 million through its bill payment services in 2021. The company recently expanded by acquiring Orchestrate, enhancing its suite of banking and payment tools, which are utilized by various businesses to manage operations online. Bloc faced challenges with webhook management, which initially led to numerous customer complaints due to insufficient tracking and debugging tools. To address these issues, Bloc integrated Convoy's solutions, particularly Portal Links, which provide customers with user-friendly dashboards for monitoring and debugging webhooks. This integration has significantly improved customer satisfaction, reducing support issues by over 90%, and aligning with Bloc's vision for efficient service delivery.

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