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Customer journey personalization on your site

Blog post from Contentful

Post Details
Company
Date Published
Author
Maija Erkheikki
Word Count
593
Language
English
Hacker News Points
-
Summary

Retailers carefully plan their store designs to maximize revenue, just like website designers should plan the content placement on their site to offer content in exchange for conversion. To create an AI-driven customer journey with personalization software, personalize your site based on context and behavior before a visitor gives their contact information, use data wisely to make every experience relevant, and combine website personalization with marketing automation to acknowledge every customer need. By doing so, you can provide recommendations and content that are even more personalized, feel confident about displaying up-to-date content, and continuously optimize the customer journey with AI-driven testing and experimentation.