Crafting enterprise UX research at Contentful

Ruohan Chen, a UX researcher at Contentful, shares her experiences and insights on her career path, cultural differences, and the importance of collaboration in UX research. She highlights the company's core values, such as starting with the customer and working backward, and its approach to scaling up research practice in a hyper-growth startup. Ruohan emphasizes the need for empathy and building relationships with stakeholders, effective communication and collaboration, and the value of training resources and mentorship opportunities. She also discusses the challenges of remote work and designing inclusive UX testing programs that remove bias and break team silos. Overall, Ruohan's story showcases the importance of adaptability, continuous learning, and collaboration in a rapidly changing field like UX research.

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