Introducing Confident Voice

Confident Voice is a new Confident AI feature for monitoring voice-agent calls by pairing recordings with operational traces and automatically flagging issues at their precise locations on a call timeline. It analyzes audio directly to identify problems that transcripts may obscure, including speech-to-text errors, distortion, dropped or clipped speech, silence, interruptions, delayed responses, and inappropriate tone. Rather than treating individual calls as isolated incidents, it groups recurring problems into failure modes supported by affected calls and audio evidence, with optional GitHub integration to help link issues to likely code causes. The feature supports scheduled detection and works through the OpenTelemetry-native confident-trace SDK, including integrations for LiveKit, Pipecat, ElevenLabs, and other voice systems connected through WebRTC, SIP, or phone numbers.

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