What is intelligent automation? AI meets RPA

Intelligent automation (IA) integrates artificial intelligence, robotic process automation (RPA), and workflow orchestration to automate complex business processes that require both rigid rule-following and nuanced judgment. Unlike basic automation, which operates on fixed rules, IA can interpret and adapt to situations where context and understanding are crucial, such as reading unstructured text and making informed decisions. CodeWords exemplifies this approach by offering a three-layer architecture that includes native AI capabilities for document understanding and classification, over 500 integrations for data movement, and sophisticated orchestration to manage task sequencing and human interaction. The growing adoption of IA, as shown by a Deloitte survey indicating 74% of organizations implementing some form of it by 2025, reflects its potential to transform areas like customer operations, marketing, and software development by automating substantial portions of employee tasks. This contrasts with traditional RPA tools, which primarily focus on UI automation and often treat AI functionalities as secondary additions.

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