Sending a price list automatically, and keeping it true

Automating price list delivery depends less on sending documents quickly than on maintaining a single authoritative source of prices, since outdated or conflicting copies can create customer disputes and potential commitments. Sent prices should be dated, clear about inclusions, exclusions, validity periods, and variable charges, while indicative price lists should remain distinct from formal quotes for specific work. Businesses are encouraged to answer direct questions in messages, offer fuller documents or current links when useful, and provide honest ranges with explanations when pricing depends on conditions rather than giving unreliable fixed figures. Price lists should also disclose modifiers such as sizes, quantities, delivery, VAT, minimum orders, and call-out fees, as well as required information such as allergen details for food businesses. Tools such as CodeWords can automate responses from a live source and route exceptions, discounts, bespoke work, and unclear requests to people, but automation cannot replace judgment or prevent old documents from remaining in circulation. Ongoing ownership, scheduled reviews, tracking unanswered questions, and clear next steps such as booking or checking availability help keep pricing accurate and enquiries moving forward.

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