How to handle voice messages in WhatsApp bots with AI

WhatsApp bots that only handle text are missing out on effectively communicating with users who prefer sending voice notes or images, which are faster and more natural for mobile users. The integration of voice and image processing pipelines significantly enhances the utility of these bots. Voice notes, common among mobile users, can be efficiently processed using AI transcription services like OpenAI Whisper, which transcribe audio into text for further processing and response. Image processing involves downloading the image using the media ID, analyzing it with AI vision models, and crafting intelligent responses. This capability is particularly beneficial for industries such as appliance repair, auto repair, and healthcare, where users often describe issues with voice notes or share images for diagnosis. CodeWords facilitates the handling of these media types by automating transcription and vision processing configurations through its AI assistant, Cody, allowing businesses to create comprehensive WhatsApp bots without the need to write complex code.

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