How to build multi-stage conversation flows for WhatsApp bots

Multi-stage conversation flows in WhatsApp bots are designed to guide users through complex interactions by asking a series of questions in a structured order, maintaining context throughout the conversation with the help of conversation memory. Unlike single-turn bots that provide straightforward answers, multi-stage bots can perform tasks like appointment bookings and lead qualifications by remembering previous interactions and adapting to user responses. This is possible through Redis-backed conversation memory, which allows the bot to retrieve and maintain the conversation history, ensuring continuity and coherence. The process involves several stages, including opening, qualification, confirmation, action, and follow-up, and, if necessary, escalation to a human representative. CodeWords facilitates the creation of these multi-stage flows by allowing users to describe the desired conversation in plain English to Cody, their AI automation assistant, without the need for complex flowchart builders or state machines.

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