How home bakers use WhatsApp to manage orders without spreadsheets

Home bakers often struggle with spreadsheets because WhatsApp orders arrive as unstructured messages that require time-consuming manual entry, create visibility problems, and increase the risk of missed details or double bookings. The proposed alternative is a structured WhatsApp automation flow using CodeWords’ assistant, Cody, which asks customers relevant order questions, confirms details, provides pricing and deposit links, and automatically records completed orders in Airtable or Notion. The system can also answer common questions about availability, flavours, and pricing, while escalating unusual requests or complaints to the baker with conversation context. Capacity limits can be connected to an availability calendar to prevent overbooking and offer customers alternative dates. Compared with dedicated bakery order software, WhatsApp automation is presented as a way to keep communication and ordering in the familiar channel customers already use, and bakers are encouraged to begin by automating intake for their most common product before expanding the workflow.

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