Building robust chat at scale

CodeWords is a tool that allows users to build workflow automations through chat interactions, aimed at simplifying the process for non-technical users by minimizing technical jargon and focusing on user-friendly design. The product's core feature is a chat agent named Cody, which can create, run, schedule, and trigger workflows by interacting with users' data sources. The developers faced challenges in ensuring that the agent's intermediate communications were efficient and not overwhelming for users, realizing that users primarily focus on their input, the progress made, and the final output. They addressed these challenges by using visual indicators for progress and employing structured processes as front-end tools, integrating with client-side tool calls for a consistent user experience. Additionally, the team found ways to inject extra context into user messages without breaking Anthropic’s caching, ensuring the agent could consistently apply necessary instructions. They also developed methods to handle partial chat states when users cancel responses, transforming incomplete data into valid states to maintain continuity and usability in the chat history. These efforts highlight the importance of user-friendly interfaces and consistent experiences in automation tools.

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