Aftercare instructions: sent at the moment they are wanted

Aftercare information is often ineffective when delivered immediately after treatment because patients are distracted, much of the advice is not yet relevant, and paper instructions are easily lost; instead, instructions should be divided into short, timed messages covering the first hours, subsequent days, key recovery transitions, and the expected final outcome. The first message should be sent and confirmed before the patient leaves, while targeted check-ins should occur when problems are most likely to emerge and must be monitored by an available person. Clear instructions should use specific timing, one action at a time, descriptions of normal recovery, and separate guidance on warning signs. Automated sequences should stop after cancellations, no-shows, replies, or opt-out requests, and should be tailored only where treatment type, risk level, or patient familiarity meaningfully changes the advice. Review requests should remain separate from care communications, while symptoms, complaints, unexpected questions, and unresolved concerns require prompt human attention. The text presents CodeWords as a tool for building such automated WhatsApp-based workflows, while emphasizing that messaging cannot replace clinical judgment, phone support, responsible reply handling, and compliance with platform communication rules.

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