The author details their efforts to integrate Codefresh with ServiceNow's Change Management solution, driven by customer requests for such functionality. By leveraging the Table REST API, they created a mechanism to submit Change Requests without relying on ServiceNow's DevOps application, thus maintaining flexibility for users. Despite challenges in incorporating the necessary build ID within Change Requests, they devised an update set available on GitHub to facilitate callbacks between ServiceNow and Codefresh, enabling approval or denial of pipelines. The author emphasizes the customizable nature of the solution, allowing ServiceNow administrators to adapt it to their specific needs, while offering insights into aligning Codefresh pipelines with existing Change Management processes.