As businesses worldwide transition to remote work, Zapier CEO Wade Foster offers insights into the successful management of a remote-first company, emphasizing the importance of hiring for values that support remote work, fostering a culture of feedback, and creating a sense of belonging among employees. Since its inception in 2011, Zapier has operated entirely remotely, and Foster highlights that this requires companies to rethink traditional ways of working, focusing on traits like proactivity and independence. Zapier evaluates employees based on their adherence to company values, and feedback is cultivated through a course led by Foster himself, which encourages open communication and critique. Social connections are nurtured through various initiatives, such as Slack channels and virtual events, to maintain a sense of togetherness, which has proven to make employees feel more connected and engaged. Foster notes that while some may find remote work challenging, many thrive in this environment, feeling a stronger sense of belonging than in traditional office settings. He stresses that building a successful remote team necessitates a distinct approach and encourages leaders to reconsider their strategies to adapt to this evolving workplace dynamic.