4 Questions with Peter Necheles of Agero

Agero provides white-labeled roadside assistance programs for major automobile manufacturers, auto insurance companies, and fleet management companies, with a focus on delivering sophisticated service behind the scenes. The company handles nearly 12 million service events per year, measuring KPIs such as customer NPS feedback to provide transparency to clients. Agero's network of independent contractors is vetted through processes like background checks using Checkr, ensuring the safety of customers and providers alike. As a business, Agero is becoming increasingly digital, leveraging technology to streamline its operations and risk management process, providing solutions that are easy, transparent, and accessible to all stakeholders.