Digital Ocean has locked the account of a small startup company called raisup.com due to alleged misuse of their services, sparking an online backlash and criticism from Nicolas Beauvais, the CTO of the company. The incident highlights the importance of having a disaster recovery plan in place and diversifying cloud providers to avoid dependence on a single service. Beauvais shares his experience as a solo-developer-turned-CEO who relies heavily on big cloud providers like AWS and Heroku for customer support and infrastructure. He emphasizes that small startups need to be proactive about backup and failover procedures, establishing relationships with their cloud provider's support team, and having some form of "clout" or online presence to advocate for themselves in case of an outage.