How I manage customer feedback for my bootstrapped SaaS
Blog post from Checkly
I experimented with different customer feedback tools for my early-stage company Checkly, including Hotjar's Incoming feature, Drift chat widget, SurveyMonkey survey, and a public GitHub project roadmap with voting. I found that Hotjar's Incoming was surprisingly effective at collecting feedback from users, but struggled with its other features. The Drift chat widget turned out to be incredibly useful for customer support and sales, while the SurveyMonkey survey had a low response rate. Adding a public roadmap with voting helped me align with customer needs and engage my growing community of paying customers.
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