Here's a neutral summary of the text: The author switched from Drift to Intercom for their customer support needs and needed to integrate it with their Vue.js app. To do this, they used the vue-intercom package to instrument their code and set up custom attributes for each user, including plan type, check count, and browser checks. They also recorded page views using Vue Router's meta titles and tracked CRUD actions in their Vuex store. Once integrated, they could use Intercom's features such as sending segments, tracking events, and automating product tours to enhance their customer support and marketing efforts.