Census + Zendesk for Better Customer Support
Blog post from Census
Census has launched its integration with Zendesk, allowing support teams to sync internal customer data into the platform, saving time when responding to support requests and automatically prioritizing messages. This integration is part of Census' goal to unify disparate internal sources of data and put it at team members' fingertips. With this integration, support agents can handle more tickets, scaling their service to more users. The integration is set up by adding Zendesk as a new service connection, creating a sync, and visualizing the data mapping process. Once activated, all tickets will display up-to-date customer metrics, while respecting API usage and rate limits. Existing customers can start using the connector in their dashboard, and new customers can begin with a free 30-day trial.
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