Why Operationalizing AI Is a Mindset, Not Just a Stack — Inside TCWGlobal

TCWGlobal, an employer of record handling sensitive personal data, is treating operational AI adoption as a leadership, culture, governance, and infrastructure effort rather than a simple technology rollout. Its monthlong AIoRAMA campaign sought to build employee fluency through discussions of human judgment, AI-related concerns, and hands-on projects ranging from custom GPTs and workflow automation to agents and AI-assisted applications. Meanwhile, its Apollo automation engineering and data analytics team addresses the operational challenge of answering business and client questions across siloed payroll, CRM, and accounting systems, despite having more than 1,000 reports. To support secure, faster access to information, TCWGlobal selected CData Connect AI to create a governed natural-language data layer with real-time system access, role-based controls, limited data replication, and safeguards for AI interactions with live PII.

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