The sales landscape has undergone significant changes due to digital transformation and COVID-19, with customers now expecting a self-directed buying process that involves researching and trying products before human interaction. This shift requires sales teams to create smooth digital experiences, align with marketing efforts, utilize accurate forecasting, and access a 360-degree view of the customer through data integration. The key to achieving this is by pulling together data from various systems, such as CRM, marketing automation platforms, and analytics tools, to form a comprehensive Customer 360 view that can inform sales processes and drive business growth.