The incident involved the Google User ID Service, which detected outdated data and triggered an automated quota decrease due to its migration to a new quota system. This resulted in various Google services, including YouTube and Google Workspace, becoming inaccessible globally. The outage highlighted the risks of over-reliance on a single cloud provider and the importance of having a multi-cloud disaster recovery strategy to mitigate such failures. CAST AI's approach allows companies to run applications on multiple clouds, shifting resources to alternative providers when needed, thereby minimizing the impact of outages caused by a single cloud company.