Introducing Managed Agents

Cartesia has launched Managed Agents, an enterprise voice-agent platform that combines telephony, knowledge bases, tool integrations, reasoning, turn-taking, and speech in a co-designed end-to-end system. The company says the platform has already supported tens of millions of conversations across finance, retail, hospitality, and healthcare, and is intended for complex use cases such as claims intake, patient scheduling, returns, and IT support. Cartesia reports that Managed Agents ranked first among 30 systems in Artificial Analysis’s Speech Agent Arena with a preference Elo of 1115, and achieved 87.4% accuracy and 90.7% experience scores on ServiceNow’s EVA-Bench, though these are company-cited benchmark results. Features include support for 44 languages, mid-conversation language switching, integrations with APIs and CRMs, dynamically prepared knowledge-base context, and personalized outbound calling campaigns. The launch offering prices production usage at $0.03 per minute, described as a 50% discount.

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