Bump.sh emerged as a solution to the critical issue of poorly maintained API documentation, illustrated by a real-life incident where an evolving API without updated documentation caused an e-commerce site with a million users to freeze at checkout. The narrative underscores the importance of comprehensive and up-to-date API documentation in preventing user dissatisfaction and operational disruptions, emphasizing that inadequate documentation can lead users to abandon products and escalate support tickets. The text highlights the necessity of regular audits and updates on API documentation to enhance user experience, reduce support burdens, and improve brand image. By providing user-centered documentation, companies can ensure smoother onboarding, increased feature adoption, and higher developer engagement. Bump.sh advocates for proactive documentation management, offering expert guidance to optimize API documentation processes, as illustrated by successful case studies like Stripe and BigID.