Bugcrowd's Security Operations team is a globally distributed and highly experienced team of application security professionals who manage successful bug bounty programs through a combination of policy, resources, and support. The team facilitates communication and collaboration between researchers and customer analysts to ensure mutual understanding and success. They are part of the researcher community directly and have developed open-sourced tools such as the Vulnerability Rating Taxonomy. Bugcrowd operates on a principle of least privilege, accountability, and auditability, restricting access to bounty programs to operational and support staff with direct business needs. The team has established policies and access controls to protect sensitive vulnerability data and ensure a level playing field in their programs.