Lessons from our Ask Me Anything with Trustpilot

Trustpilot's collaboration with Bugcrowd in a recent "Ask Me Anything" webinar highlighted the evolving landscape of cybersecurity and the role of bug bounty programs in maintaining continuous security coverage. Traditional security tools like pen tests, EDR, and SAST scanners are deemed insufficient on their own due to their point-in-time nature, as opposed to the continuous assessment provided by a diverse pool of researchers in a bug bounty program. The discussion emphasized that vulnerabilities aren't always business-critical unless they impact what an organization values, such as trust in Trustpilot's case. Identity was identified as the most underrated attack surface, with mature organizations often exposed through API keys and CI/CD trust relationships. AI was acknowledged for its role in speeding up tasks like code reading and structuring findings, although it can fall short without proper validation and context. Trustpilot's initial struggles with a high volume of submissions highlighted the importance of transparency and efficient communication to keep elite researchers engaged, showcasing the necessity of integrating bug bounty programs with internal management and messaging tools for immediate response and feedback.

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