Getting Triage Right for Researchers

At Bugcrowd, ensuring that security researchers feel safe, valued, and motivated is crucial to the company's success. The triage experience is designed to meet this goal, focusing on fair and impartial treatment for all parties involved, speed and accuracy, and catching and learning from mistakes. To achieve these goals, Bugcrowd has implemented a consistent researcher experience through its in-house triage team, standardized bug and severity classification using the Vulnerability Rating Taxonomy (VRT), and guided communications and outcomes through workflows and templates. These efforts aim to create a predictable and rapid experience for researchers and program owners alike, enabling high-impact submissions and validation of findings.

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