Bug Bounty KPIs: Response Time

There are many key performance indicators (KPIs) of a successful bug bounty program, some that matter more to program owners and others to researchers. At BugCrowd, they aim to align the importance of these KPIs between all parties to better understand what is most helpful and valuable to each. Response time is a critical metric for both maintaining a healthy program and keeping researchers engaged. A 'good' response time is typically within 14 days, with quicker responses being better, but realistically aiming for 4-5 business days is ideal. Consistently reviewing submissions quickly is crucial for the program's health and success, as it improves reputation, cuts through noise, and leads to better coverage by attracting top talent and encouraging continuous testing.

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