As the new Manager of Quality Assurance and Training at Bugcrowd, Luke Stephens (hakluke) aims to improve the platform's experience for hackers and program owners. He plans to lead technical oversight in submission appeals, push for faster triage times, and coordinate with the marketing team to provide educational content. As a seasoned researcher with significant experience on bug bounties, he is well-positioned to drive improvements in the appeals process, which will include reducing wait times for submissions. Luke also emphasizes the importance of frequent communication with the hacker community, encouraging them to share their thoughts and suggestions through various channels such as Discord, Twitter, and Slack. Overall, his goal is to build a supportive, knowledgeable, and active hacker community that benefits all users.