Eram Alam is a Technical Product Support Specialist on Bubble's Success team, where he works with users who have complex or niche questions about the software. He joined the company after graduating from Stony Brook University in 2022, with a double major in Math and Economics. Eram was drawn to Bubble because of its modern approach, ambitious goals, and welcoming atmosphere. During his interview process, he was impressed by the company's transparency, openness, and genuine interactions. As a TPSS, Eram's typical day involves handling user support requests, investigating design bugs, and providing guidance to help users succeed with their projects. He finds pride in knowing that his work has a significant impact on people's businesses and livelihoods. For Eram, the most resonant Bubble value is Empowerment, which guides him in addressing users' issues while also providing learning opportunities for them.