How NZF Delivers £10M in Aid a Year Using Bubble

The National Zakat Foundation (NZF) has evolved from a grassroots initiative to a sophisticated operation, distributing over £10 million annually to those in need across the UK. This transformation was facilitated by the adoption of the Bubble platform, which allowed NZF to overcome the limitations of traditional development approaches and inflexible tools. Initially handling a modest number of paper applications, NZF now processes over 25,000 applications monthly, thanks to the integration of Bubble’s technology and support from the Bubble agency, WeGetDesign. The organization has developed a comprehensive ecosystem that includes a payment platform capable of handling millions of pounds in donations, and has significantly reduced its application processing time through the use of AI and automation. This technology not only streamlines operations but also enhances the dignity of recipients and trust of donors, allowing NZF to focus on its core mission of aiding individuals in poverty. Looking ahead, NZF plans to further enhance its customer service interface and develop a knowledge base application to improve efficiency and self-service options for users.