How Zapier builds production-ready AI products

Zapier, a leading workflow automation platform, has successfully built production-ready AI products by following a structured development process. Initially, they quickly validate their AI feature idea using existing models and then build and ship v1 with sub-50% accuracy. After collecting user feedback, they establish a set of evaluations to accurately score their application on diverse examples. The team iterates to improve product quality, expands the product's availability and capabilities as accuracy increases, takes pride in shipping an amazing AI product, and optimizes cost and latency.