Work Unleashed: Nationwide pioneers the future of protecting people
Blog post from Box
Nationwide, a Fortune 100 insurance and financial services company, has strategically utilized technology to navigate the evolving landscape of work and customer engagement, especially during the COVID-19 pandemic. Chief Technology Officer Jim Fowler emphasizes that the company's success is rooted in being "technology-enabled but people-connected," which has allowed for seamless transitions to remote work and enhanced customer interactions. This approach is exemplified by Nationwide's billion-dollar investment in revamping its internal systems, launching innovative solutions like a mobile retirement app, and offering flexible insurance products like SmartMiles. The company's proactive crisis planning, including a shift to remote work, enabled it to maintain productivity levels and adapt to changing consumer behaviors. As Nationwide shifts towards a more flexible work model, it is poised to reduce its real estate footprint, reflecting a broader trend among Fortune 100 companies towards flexible work and customer service strategies.
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