Work Unleashed: IDEXX continues to innovate amidst global disruption
Blog post from Box
The Work Unleashed series highlights insights from Box executives and customers on adapting to modern work environments, focusing on IDEXX, a biotech company serving various markets with diagnostics and software solutions. CIO Ken Grady discusses IDEXX's transition to cloud-native technology, enabling a shift from a distributor-based to a direct-to-customer model, and the swift adaptation to remote work during the COVID-19 pandemic. IDEXX's subsidiary, Opti Medical Systems, gained attention for producing COVID-19 test kits, necessitating rapid, remote collaboration. This shift exposed employees to advanced cloud-based tools, increasing their proficiency and reducing help-desk requests. Grady emphasizes the benefits of cloud technology for scalability and compliance, as well as the advantages of remote onboarding, which expands the talent pool beyond geographical constraints. As remote work has boosted productivity, Grady remains focused on maintaining continuity and enhancing technological capabilities, advocating for industry-wide collaboration to improve remote work processes.
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