What happens to AI adoption when your team actually “gets it”

BTS, a global professional services firm, has observed a common challenge in AI adoption where access to AI tools does not necessarily lead to true operational change. They emphasize the importance of integrating AI directly into existing workflows rather than adding new tools, as demonstrated by their custom AI-driven workflow that streamlines client contact monitoring and communication, enhancing efficiency and CRM data quality. BTS uses Box as a centralized content layer to support AI initiatives, ensuring data quality and governance while fostering innovation within secure boundaries. Their approach to AI measurement focuses on operational metrics to assess the real impact of AI on business processes, highlighting the importance of embedding intelligence directly into daily work to achieve scalable and valuable transformations.

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