USAA uses Box AI to turn hours of contract review into minutes

USAA, a member-owned financial services company serving military families, has leveraged Box to automate contract reviews and enable metadata-driven search, significantly reducing research time and freeing IT teams for strategic tasks. With a history spanning over a century and more than 13 million members, USAA faces the challenge of managing vast volumes of contracts and records while protecting sensitive member information in a highly regulated industry. By replacing legacy storage systems with Box's Intelligent Content Management and Box AI, USAA has streamlined information retrieval, allowing for quick access to contract details such as service level objectives and renewal terms without manual searching. This transformation has allowed USAA to improve efficiency and focus on strategic planning and system management. Looking forward, USAA intends to further enhance its operations by migrating legacy document stores, scaling metadata extraction, and utilizing Box's compliance features to create a unified, secure, AI-powered content platform.

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