Unlocking autonomous AI and content intelligence: Box and ServiceNow deepen partnership
Blog post from Box
Box announced expanded integrations with ServiceNow to connect unstructured content, operational workflows, AI agents, and governance controls. Utah State University illustrates the approach by using Box as its central file repository alongside ServiceNow for financial documentation and approval workflows across multiple campuses, with plans to extract document metadata into ServiceNow processes. Upcoming support for the ServiceNow MCP Registry will allow custom agents built in ServiceNow AI Agent Studio to access Box content through approved, governed connections. Box AI Agents in ServiceNow Now Assist now recognize Box classification labels such as Confidential or Restricted and can require confirmation before processing sensitive files. Updates to the Box Spoke for ServiceNow Integration Hub add low-code access to Box AI and Box Hubs functions, enabling automated actions after file uploads, while integration with ServiceNow Knowledge Center allows existing Box materials to be analyzed and converted into structured knowledge articles, FAQs, and support documentation.
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