UC Santa Barbara: The pandemic-pivot of higher education
Blog post from Box
In the Work Unleashed series, Jacob Ofilas, Director of Client Success at UC Santa Barbara, discusses the significant technological shifts undertaken by the university during the pandemic, which highlighted the essential role of technology in academia. Coming from a healthcare background, Ofilas applied his change management expertise to streamline UCSB's IT processes, overcoming the initial disarray of disconnected systems and non-uniform use of digital platforms like Box, Google Workspace, and Salesforce. The pandemic served as a catalyst for unifying previously autonomous IT departments to facilitate remote learning, a transition compared to disassembling and reassembling an airplane. As in-person classes resume, UCSB continues to support remote learning for some students, addressing ongoing challenges such as account management and cybersecurity, particularly through multi-factor authentication. Ofilas emphasizes the importance of maintaining a balance between security and user experience, ensuring a frictionless digital environment that supports the university’s educational and research objectives, with Box playing a crucial role in intelligent content management and governance.
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