ServiceNow powers next-level agentic workflows
Blog post from Box
In a discussion on AI adoption challenges, Yashodha Bhavnani from Box and Dorit Zilbershot from ServiceNow highlight that the key obstacle is understanding the strategic "why" behind AI rather than the technical "how." They suggest that businesses should focus on identifying strategic pain points and prioritize AI for tasks that are repetitive or require complex problem-solving. The experts advocate for a hybrid approach that combines deterministic workflows with agentic AI, which involves reasoning and decision-making. This approach enhances productivity and allows for more intuitive work processes by integrating AI, data, and workflows into a single platform. They emphasize the importance of robust security measures and governance, with ServiceNow's Control Tower providing oversight and cost management. The discussion underscores that successful AI implementation requires clarity in purpose, strategic use cases, and the ability to blend traditional automation with advanced AI capabilities to improve efficiency and human potential.
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