Scaling architectural decision-making at Box: Lessons from building ITDAG

Box, a company that has grown from a startup to a global enterprise, faced increasing complexity in its IT environment as systems became highly interconnected and dependencies harder to manage. To address this, Box established the IT Domain Architecture Group (ITDAG) to enhance architectural alignment across its IT domain, aiming to improve decision-making and risk management. ITDAG is a collaborative forum designed to identify cross-team dependencies, integrate security, legal, and compliance considerations earlier, and foster a culture of shared architectural responsibility. By engaging stakeholders from various IT functions early in the design phase, ITDAG helps prevent operational challenges and ensures that architectural decisions are well-informed and aligned with the company's broader IT ecosystem. Through this approach, Box has succeeded in creating a scalable framework that emphasizes ongoing collaboration, operational resilience, and long-term maintainability, ultimately fostering a shared architectural mindset within the organization.

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