Sage Hospitality Group automates the work behind the welcome

Sage Hospitality Group, a Denver-based company managing over 60 hotels and restaurants across the US, has transformed its previously manual and cumbersome paperwork processes by integrating Box's suite of automation tools. By employing Box Forms, Box Automate, and Box Doc Gen, Sage Hospitality now automates user access management, generating and filing over 500 documents weekly with improved efficiency and accuracy. The automation not only simplifies the document lifecycle—from submission to storage—but also brings AI into the workflow to understand document context, enabling insights through metadata-driven dashboards. This shift allows the company to handle operational content at scale, facilitating real-time visibility and decision-making while reducing the manual burden on staff. Sage Hospitality is further exploring automation to enhance productivity across other departments, aiming to streamline processes such as contract generation and onboarding documentation. The integration of Box's platform centralizes content workflows and ensures security and governance without the need for additional IT overhead, aligning with the company's goal to focus on delivering exceptional guest experiences.

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