LACERS uses Box AI to modernize retirement services and embrace the future of work

The Los Angeles City Employees’ Retirement System (LACERS) has embarked on a digital transformation journey by partnering with Box to modernize its operations, an initiative led by Chief Information Officer Vikram Jadhav. This transformation aims to replace the agency's outdated, paper-based processes with streamlined digital workflows, significantly reducing training time, consolidating forms, and integrating AI-powered tools to improve efficiency and preserve institutional knowledge for its 200,000 civilian city employees. By adopting Box's suite of capabilities, including Box Hubs and Box AI, LACERS has successfully digitized numerous processes, such as onboarding and retirement applications, leading to substantial time savings and operational improvements. The transition to a digital-first culture was timely, coinciding with the shift to remote work during the 2020 pandemic, and has been pivotal in overcoming challenges such as the impending "silver tsunami" of retiring staff and the complexities of managing over 500 forms. Through this comprehensive modernization strategy, LACERS has evolved into a future-focused agency, emphasizing efficiency, employee empowerment, and a more rewarding work environment, setting a foundation for sustainable operations over the next 80 years.

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