LACERS: Digital transformation, all at once, overnight
Blog post from Box
LACERS, under the leadership of Chief Digital Officer Vikram Jadhav, embarked on a digital transformation journey by integrating Box as a central content repository, initially intended to be a gradual process but accelerated by the COVID-19 pandemic. This sudden shift to remote work necessitated swift migration of content to Box, facilitated by Box Shuttle, allowing LACERS to maintain operations and support its employees working from home. The initiative not only enhanced internal collaboration and content management but also led to the development of a customer retirement application portal, streamlining the application process for retiring city employees. The transformation has paved the way for adopting Box Relay and Box Sign, which automate workflows, handle public records requests, and manage processes requiring multiple signatures, thereby improving efficiency and reducing friction for both internal employees and external customers. Jadhav emphasizes the importance of empowering employees to adopt new digital tools and sees the transformation as a step towards creating a best-in-class workplace while also making backend processing more efficient.
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